Terms and Conditions

Parking

Providing parking is the responsibility of the customer, (try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary.) If there is no parking pre-arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion.

Congestion & Toll Charges

There will be an extra charge of £8 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly.

Payment Requirements

Payment must be made in cash or cheque on completion, (cheques are to be made payable to CMS HIRE.)
Any customer refusing to pay for a removal/delivery will have their details passed onto a recovery agency who will charge extra fees on top of the initial payment required.

Arrival / Delivery Times

We will do our best to arrive within the time quoted but arrival times are estimated. However, we would definitely inform you of our status. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc). We will not accept any responsibility for any lateness or delays with regards to your payment as we will inform you of these unforeseen circumstances.

Your packing Responsibilities

We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means. (when customers pack) It is the customer's responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival to ensure an accuracy with the estimated time we have allocated for each job. It is the customers responsibility to ensure that items will fit in the new premises (e.g. size of sofa.) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.

Awkward Access

You will incure extra charges if you have not informed us of awkward access. Awkward access can include: No vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as beds will not fit.

Insurance

Each van load is covered for loss or damage up to £20,000 of the customer's belongings during transit. CMS Removals & Storage are not liable for the first £100.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required. If any damages occur, we must be informed within 5 working days for the complaint to be dealt with efficiently. You will then be asked to confirm details of any damage in writing for us to pursue the issue further.

Unforeseen Circumstances

We reserve the right to add extra costs due to unforeseen circumstances (e.g. waiting for keys or gaining entry, incorrect addresses, removal of windows.)

Your right to cancel

We understand there are various situations whereby you may need to cancel your booking with us. However, unless we are informed at least 7 days prior to your booking, you will be charged up to 50% of the agreed quote. If you do not notify us until 24 hours before, you will be liable to pay the full ammount that was quoted to you in the confirmation email, even if you no longer require the booking.